Help/FAQs

Help/FAQs

Policies

Where do I find the Club’s policies?

Club policies can be found on the Club website at https://bexleyclub.co.uk/about/policies and also on the notice board next to the back door leading to the tennis courts.

Bookings procedures for courts and gym and the costs

How do I book a tennis/squash courts and the gym?

Courts and the gym can be booked on the screens in the Club or online by visiting www.bexleyclub.co.uk. Go to ‘Menu’, ‘Members’ and ‘Go to booking system’ and sign in using your user name and password. This will take you to the court and gym bookings.
You need to add the names of ALL those that are playing.

How many days in advance can I book a court/gym?

Courts and the gym can be booked 15 days in advance, and they are released at 6am.

How much does it cost to book a court?

A squash courts costs £4.40 for an adult and £2.20 for a junior and courts are 45 minutes. Tennis courts need to be booked but are there is no charge except when playing under floodlights and then courts are charged at £4.40 per half hour and £2.20 per half hour for juniors.

How do I pay for my court/floodlight fees?

To book a squash court or a floodlit tennis court you need to have credit on your court account and court fees will automatically be deducted. The cost will be divided by all members who are on the particular booking.

How do I put credit on my account?

Payment needs can be made over the phone or in person at the bar. You will be unable to book a court if you do not have sufficient credit.

When are floodlights used?

The lights are set automatically based on regional summertime hours with Court 1,2,3,4,5,7 and 8 being chargeable. This is indicated by with a yellow box on the right-hand corner of the court on the booking screen.

THERE ARE NO FLOODLIGHTS ALLOWED ON A SUNDAY

Are all the tennis courts floodlit?

No, Courts 1,2,3,4,5, 7 and 8 are floodlit.

Do I need to cancel a booked court if I decide not to use it.?

We ask that courts are cancelled as soon you realise you do not need them to enable other members to book the court.

If I cancel a booking will I be charged?

All squash courts and floodlit tennis courts that are cancelled within 48hours of the day will be charged at the full amount unless they are re-booked by another member. If a floodlit tennis court is cancelled due to bad weather, you will need to inform the bar so a credit can be processed. This is not done automatically.

Fobs

What are fobs used for?

Fobs are used to enter the building and also to get you through the security door to the courts and changing rooms/toilets

How do I get a fob?

Your fob will be set up when your membership is processed and will be available to collect from the bar once payment has been made.

Can I get a replacement fob if I lose mine?

Replacements fobs can be provided at a cost of £5. This can be arranged by emailing club.manager@bexleyclub.co.uk or by leaving a message at the bar.

Can I use my fob for paying at the bar?

You can add money to your account in the same way you do for your court bookings however, bar account and court accounts are separate. You cannot use your credit from bar account to pay for court fees and visa versa.

How do I put money on my bar account?

Payment needs can be made over the phone or in person at the bar

Clothing and Footwear

What do I wear to play tennis/squash?

Only shoes with non-marking soles are to be worn on the squash courts. Any shoes that have been worn outside are not permitted on court to prevent damage to the court.

Players should wear recognised tennis/squash/gym clothing of any colour together with suitable footwear.

Soccer, beach or denim wear is not permitted on court and men's vests, or sleeveless shirts are not allowed.

Club opening times

What are the Club opening times?

Monday - Saturday  8am -11pm
Sunday                     8am – 10pm

Is the bar open all day?

Monday – Friday      10am – 11pm
Saturday                    9am – 11pm
Sunday                     12noon – 10pm

Please note, if there are no courts booked and there is no one in the building, the Club will close early.
Bank holidays operate the same as Sunday hours.

Coaching/Leagues/Ladders/Social

Do you run coaching, leagues, ladders and socials and if so, how do I join them?

Yes coaching, leagues and ladders are run across both tennis and squash for adults and juniors. For further information, please contact the relevant coach below.
Paul Brown for adult tennis adult.tennis@bexleyclub.co.uk
Jane Thompson for junior tennis coaching junior.tennis@bexleyclub.co.uk
Ben Ford for squash londonsquashcoach@hotmail.com

Do I need a membership for my children who are on the coaching programme?

Yes, all juniors on the termly coaching programme are required to join as a member and this fee needs to be paid before or at the same time as your first session is paid for. If membership is not paid, children will be unable to take part in the coaching sessions.

Do I need to stay with my child who is on the junior coaching programme?

If your child is under the age of 13 years, then a parent or guardian needs to remain on the premises of the club during the duration of the lesson.

Payments of subscription/coaching

Do you offer payment plans for subscriptions?

Yes, however this only applies to adult memberships. You can pay over 8 months by direct debit (April – Nov). Forms are available from the bar.

Non-payment of membership fees can result in your account being de-activated and your membership being cancelled.

When does the membership run from?

The Club operates an annual membership which runs from the 1st April to the 31st March.

Can I cancel my membership and re-join in the same year?

Existing members are required to pay the FULL annual fee if they leave and re-join part way through the same membership year.

How do I pay for tennis coaching?

Group tennis lessons are invoiced termly, and full payment is to be made before the FIRST session commences. This can be paid by BACS or by card or cash at the bar. Private tennis and squash lessons are paid direct to the coach.

Memberships

When does my membership allow me to play?

Full/peak tennis and squash members can play from 8am
18-29 year-
Off peak tennis
Off Peak Squash
Mini tennis and squash
Junior tennis and squash
Gym

Can juniors play with their parents?

Juniors can play with their parents’, but they cannot pre book a court. They can only use the courts if they turn up at the Club and it is free. If a member wants to book the court, they have priority. Parents will need to wear appropriate clothing and footwear to go on court.

Gym

Do I need an induction before I can use the gym?

Before you can join the gym, you need to have an induction, and this will be arranged once your application form has been received. The induction is £10 and is paid direct to the instructor.

How old do I need to be to use the gym?

You need to be 18 years and older to use the gym.

Can I book a session with a personal trainer?

There is a personal trainer who you can book private sessions with. Details are available form the bar.

Equipment/Clothing

Do I need to bring my own equipment?

Whilst there is a selection of junior squash and tennis rackets that can be used, it is recommended that you bring your own equipment.

Do you sell equipment?

Tennis and squash balls and grips can be purchased at the bar and there is a shop selling a selection of rackets, clothing and trainers. This does not have set opening hours however if you are interested in looking/purchasing anything, please contact Ben Ford on 07946557502 londonsquashcoach@hotmail.com

Do you sell Club kit?

Yes, we have a full range of Club kit that can be purchased, and this can be viewed and purchased via this link Bexley Lawn Tennis, Squash & Racketball Club - iPROSPORTS

Do you restring rackets?

We do have a service where rackets can be restrung. Rackets can be left at the bar.

Visitors

Can I bring a ‘day member’ to the Club to play?

As a Members Club, we do not allow visitors to use our facilities without being a guest of a member. Members can bring a ‘day member’ in on 6 occasions throughout the year at a cost of £5 a day. If a individual ‘day member’ wished to visit the Club more than 6 times they would be expected to join themselves. It is the members responsibility to register their ‘day member’ and pay the £5 fee BEFORE using the facilities.

Social Events

Do you hold social events?

Yes, we have a range of social events that take place over the year including quizzes, comedy nights, tribute bands, taster evenings and poker nights to name but a few.

Annual General Meeting (AGM)

When does the AGM take place and who can attend?

The AGM is held in September, usually the 3rd Thursday. All Club members are invited to attend however only full (peak) members can vote.

General

If I have a query, who do I speak to?

If it is sport related, you can contact the relevant coach direct,
Squash – Ben Ford (londonsquashcoach@hotmail.com)
Adult Tennis – Paul Brown adult.tennis@bexleyclub.co.uk
Junior Tennis – Jane Thompson junior.tennis@bexleyclub.co.uk
If it is a general enquiry, please email club.manager@bexleyclub.co.uk or leave a message behind the bar.

Remember, this is a members Club and we all have a responsibility to
look after the facilities and adhere to the rules in place.

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